We are proud of our products

Shipping Policy

At Unwrinkle, we are committed to delivering refined style directly to your door. We take great care in packaging our products to ensure they arrive in perfect condition, ready for your wardrobe.

•⁠ ⁠Processing: All orders are processed within 1–3 business days.

•⁠ ⁠Tracking: Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.

•⁠ ⁠Rates: Shipping costs are calculated at checkout based on your location.

We currently ship nationwide, and we are working hard to bring the Unwrinkle experience to our international customers very soon.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Unwrinkle experience, we are here to help.

•⁠ ⁠Eligibility: You have 14 days from the date of delivery to initiate a return. Items must be unused, in their original packaging, and in the same condition as received.

•⁠ ⁠Process: To start a return, please contact our support team with your order number.

•⁠ ⁠Refunds: Once we receive and inspect your return, we will notify you regarding the approval of your refund. Approved refunds will be processed back to your original payment method.

_

Privacy Policy

Unwrinkle (“*we”, “our”, “us”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services*”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise use our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “*personal information*,” we mean information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with our Services, we may collect the following categories of personal information:

A. Contact Details

•⁠ ⁠Name

•⁠ ⁠Shipping address

•⁠ ⁠Billing address

•⁠ ⁠Phone number

•⁠ ⁠Email address

B. Payment & Financial Information

•⁠ ⁠Payment method details (such as card or UPI transaction details)

•⁠ ⁠Transaction confirmations and payment status

(Note: We do not store full card details. Payments are typically processed through secure third-party payment gateways.)

C. Account Information

•⁠ ⁠Username and password

•⁠ ⁠Preferences and settings

D. Order & Transaction Information

•⁠ ⁠Products you view, add to cart, wishlist, or purchase

•⁠ ⁠Order history, returns, exchanges, and cancellations

E. Communications

•⁠ ⁠Messages you send to us (e.g., support requests, feedback, queries)

F. Device & Technical Information

•⁠ ⁠IP address

•⁠ ⁠Browser type

•⁠ ⁠Device identifiers

•⁠ ⁠Network and log data

G. Usage Information

•⁠ ⁠Pages you visit

•⁠ ⁠How and when you interact with our website

•⁠ ⁠Clicks, browsing activity, and navigation patterns

2. Sources of Personal Information

We may collect personal information from:

•⁠ ⁠*Directly from you* when you place an order, create an account, fill a form, or contact us

•⁠ ⁠*Automatically* when you browse our website through cookies and similar technologies

•⁠ ⁠*From service providers* who support our website operations (payment gateways, shipping partners, analytics providers, customer support tools, hosting providers)

•⁠ ⁠*From partners or third parties* where permitted by law

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

A. To Provide and Improve Our Services

Including to:

•⁠ ⁠Process orders and payments

•⁠ ⁠Confirm transactions and send order updates

•⁠ ⁠Deliver products to your address

•⁠ ⁠Handle returns, exchanges, and cancellations

•⁠ ⁠Maintain and manage your account

•⁠ ⁠Personalize your shopping experience

•⁠ ⁠Improve our website, products, and customer experience

B. Marketing and Promotions

Including to:

•⁠ ⁠Send promotional emails, SMS, or offers (where permitted by law)

•⁠ ⁠Show advertisements and product recommendations

•⁠ ⁠Inform you about new launches and updates

C. Security and Fraud Prevention

Including to:

•⁠ ⁠Protect your account and transactions

•⁠ ⁠Detect and prevent fraud or misuse

•⁠ ⁠Maintain website security and prevent unauthorized access

D. Customer Support and Communication

Including to:

•⁠ ⁠Respond to queries and support requests

•⁠ ⁠Maintain our relationship with you

•⁠ ⁠Provide updates about your orders and account

E. Legal Compliance

Including to:

•⁠ ⁠Comply with applicable laws and regulations

•⁠ ⁠Respond to lawful requests from authorities

•⁠ ⁠Enforce our policies and protect our rights

4. How We Share or Disclose Personal Information

We may share your personal information only when necessary and for legitimate business purposes, including:

A. With Service Providers

We may share information with trusted third parties that help us operate the Services, such as:

•⁠ ⁠Website hosting and IT support

•⁠ ⁠Payment processors and gateways

•⁠ ⁠Shipping and delivery partners

•⁠ ⁠Customer support providers

•⁠ ⁠Analytics and marketing platforms

B. With Marketing Partners

We may share limited information to help deliver relevant advertising or promotions, subject to applicable laws and your choices.

C. With Your Consent

We may share information if you request or allow us to do so (for example, using social media integrations or third-party tools).

D. Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

E. Legal Obligations

We may disclose information when required to:

•⁠ ⁠Comply with legal obligations

•⁠ ⁠Respond to subpoenas, court orders, or government requests

•⁠ ⁠Prevent fraud or illegal activity

•⁠ ⁠Protect our rights, customers, and Services

5. Cookies and Similar Technologies

We may use cookies and similar tracking technologies to:

•⁠ ⁠Enable essential website functions

•⁠ ⁠Remember your preferences

•⁠ ⁠Analyze traffic and performance

•⁠ ⁠Improve your shopping experience

•⁠ ⁠Support marketing and advertising

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

6. Third-Party Websites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before sharing any information.

7. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Security and Retention of Information

We take reasonable steps to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

•⁠ ⁠Provide our Services

•⁠ ⁠Maintain your account

•⁠ ⁠Comply with legal obligations

•⁠ ⁠Resolve disputes

•⁠ ⁠Enforce our policies

9. Your Rights and Choices

Depending on where you live, you may have rights including:

•⁠ ⁠*Right to Access / Know* what information we hold about you

•⁠ ⁠*Right to Delete* your personal information

•⁠ ⁠*Right to Correct* inaccurate information

•⁠ ⁠*Right to Data Portability* in certain cases

•⁠ ⁠*Right to Opt Out* of targeted advertising (where applicable)

Marketing Preferences

You can opt out of promotional emails anytime by using the unsubscribe link in our emails. Even if you opt out, we may still send important transactional messages (e.g., order updates).

To exercise your rights, contact us using the details below. We may need to verify your identity before processing requests.

10. International Transfers

Your personal information may be stored or processed outside your country depending on where our service providers operate. Where required, we use appropriate safeguards to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Last updated” date will be revised.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, contact us at:

Email: unwrikleindia@gmail.com

Address: Sector-80, New Delhi, Nepal

For the purposes of applicable data protection laws, Unwrinkle is the data controller of your personal information.

_